Contact us


Contact us

Rail Europe is committed to offer you the best customer service.
This starts with a dedicated page on our website where you can ask us any questions, read our answers to a wide range of FAQ and request another order confirmation email.
For more efficiency, kindly make sure that you have read our FAQ before sending us a message.

If you are looking for refund-related information, please read our dedicated page on Refund Policies.

Please note that our team will send you a reply within business hours and working days.

Resend your email

If you can’t find your email confirmation regarding your booking, Rail Europe can send you another one.

Kindly fill the form with either the email address which you have used for your booking or your booking reference (PNR reference) to receive an email confirmation.:

Resend


Questions and Answers

Everything you want to know about the rail products that we offer as well as train travel in Europe is found in our FAQ (Frequently Asked Questions) section.
By searching through our FAQ, you will be able to have an answer to most of your questions.

Search our FAQ

In case the FAQ section does not contain an answer to your query, then please use the "Send us a message" form to contact our customer service.


Contact us

Step 1

  • Check our FAQs, they will answer about 95 % of your questions.

Step 2

  • If you didn’t find the answer in the FAQ’s, please use the short form below
  • Documents are issued within 5 days of payment.
  • If you need to amend a booking, cancel a booking or have a query regarding your existing booking, please use the form to the right.

South Africa

  • 9th Floor Samro House
  • 20 De Korte Street
  • Braamfontein
  • 2193 Johannesburg
  • SOUTH AFRICA
  • Phone: +2711628 2319

Opening times

Monday to Friday 08:30-16:30

Withdraw your tickets in

  • Johannesburg - World Travel :


Send us a message

You can choose to write directly to Rail Europe customer service for any important matter.