• Q. How are sleeping compartments kept secure?

  • Q. Can I bring food and drinks on board?

  • Q. Will the conductor take my passport?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Are European trains "child friendly"?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Do you offer maps of European train stations?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. What do I do with my luggage?

  • Q. Is there a fee to take luggage on a train?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. What food and drink options are on board?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What other types of services are available at the station?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Are there shower facilities on board?

  • Q. Where can I find more information about European train stations?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Is there onboard medical help in case of emergency?

  • Q. How can I check to see if food is served on a particular train?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Where can I store my luggage on an overnight train?

  • Q. How much luggage can I take on the train?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Do I need to show my passport to board the train?

  • Q. How much luggage can I take on an overnight train?

  • Q. Can I open the train windows?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. How far in advance can I buy my train ticket?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. Do I need to tip the train staff?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. What should I do if the train is late?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Is there WiFi onboard?

  • Q. Will the train cars be air conditioned/heated?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Are there restrooms on the train?

Browse our FAQ


  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. What is a travel day on a rail pass?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. How far in advance can I buy my rail pass?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. Who is eligible to buy a rail pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Are there discounts available for rail passes?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. What is a Rail Pass?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. What is the "validity period" of a rail pass?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Can I print my rail pass at the station?

  • Q. Can I use my rail pass on any train within its area of coverage?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. Can I add a friend to my existing rail pass?

Browse our FAQ


  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. How long are train tickets valid for?

  • Q. How can I find the cheapest train tickets?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. How can I book an itinerary with multiple cities?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. Do you offer e-tickets?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. Are there discounts on train tickets?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What is a Diabolo fee?

  • Q. Does your website display all trains operating for the route searched?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. How far in advance can I purchase a train ticket?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Are the fares offered on your website based on live availability?

  • Q. How do I book a train ticket on your site?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. How far in advance can I buy my train ticket?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Does my train ticket include a seat reservation?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Can I print my train ticket at the station?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

Browse our FAQ


  • Q. Are train tickets exchangeable and refundable?

  • Q. How do I get a promo code?

  • Q. The promo code I have expired. What can I do?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. How can I track the status of my refund?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. What fees does Rail Europe charge?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. How do I use a promo code?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Do I need to show my passport to board the train?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. Who should I contact with a question about a special offer?

  • Q. How fast can I receive my travel documents?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Will the conductor take my passport?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. How can I request a brochure from your company?

  • Q. What happens if my train crosses an international border during the night?

  • Q. How are sleeping compartments kept secure?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What is the 7:00 pm rule?

  • Q. How much luggage can I take on the train?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. Do you ship to PO and APO boxes?

  • Q. What if my shipment gets lost?

  • Q. How can I track my shipment?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. My promo code is not working. What should I do?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. Can a reservation date on an overnight train be changed?

Browse our FAQ


  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. What is the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

Browse our FAQ


  • Q. Will the train cars be air conditioned/heated?

  • Q. Can I get the address and phone number for the train station?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. How are sleeping compartments kept secure?

  • Q. How early should I arrive at the train station?

  • Q. What other types of services are available at the station?

  • Q. Can I open the train windows?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Can I bring food and drinks on board?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Is there WiFi onboard?

  • Q. How do I contact you while I’m in Europe?

  • Q. What language is spoken at the train station and on the train?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Can I change seats after the train departs?

  • Q. How do I find my train?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Can I bring my pet on board?

  • Q. How do I connect between train stations in the same city?

  • Q. Do I need to tip the train staff?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. What do I do with my luggage?

  • Q. What food and drink options are on board?

  • Q. I missed my train. What should I do?

  • Q. Are there shower facilities on board?

  • Q. Can I print my train ticket at the station?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Is there a fee to take luggage on a train?

  • Q. Do you offer maps of European train stations?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Are there restrooms on the train?

  • Q. How much luggage can I take on the train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. How much luggage can I take on an overnight train?

  • Q. Where can I find more information about European train stations?

  • Q. Can I bring my bike on board?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. When I board the train, can I sit anywhere I want?

Browse our FAQ


  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

  • Q. Do you offer e-tickets?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. Why are e tickets not available for certain trips?

Browse our FAQ


  • Q. Are there luggage handling services at the station for groups?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. What constitutes a group?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Can I book group fares online?

Browse our FAQ


  • Q. Can I use more than one credit card to pay for my booking?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. If I register on your site, will I start receiving spam?

  • Q. What credit cards does Rail Europe accept online?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

  • Q. My credit card has been declined. What should I do next?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. How do I change my login or password?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. How do I create a Rail Europe account?

  • Q. What does the “Login with Facebook” button do?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. Where do I find my booking number?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.