• Q. How far in advance can I buy my train ticket?

  • Q. Will the train cars be air conditioned/heated?

  • Q. Is there WiFi onboard?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. Are there restrooms on the train?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. What food and drink options are on board?

  • Q. Can I open the train windows?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

  • Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  • Q. How much luggage can I take on an overnight train?

  • Q. How much luggage can I take on the train?

  • Q. Are European trains "child friendly"?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What happens if my train crosses an international border during the night?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Can I bring food and drinks on board?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Can I choose a specific seat when booking a train ticket?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Is there a fee to take luggage on a train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. Do you offer maps of European train stations?

  • Q. Does your website display all trains operating for the route searched?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. How can I exchange my Trenitalia ticket?

  • Q. How are sleeping compartments kept secure?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. Do I need to show my passport to board the train?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Do I need to tip the train staff?

  • Q. Will I be sharing my sleeping compartment with strangers?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What should I do if the train is late?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. Will the conductor take my passport?

  • Q. Are there shower facilities on board?

  • Q. I understand that some of the train stations in Italy now have gates. How do I get to my train?

  • Q. How can I check to see if food is served on a particular train?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. What do I do with my luggage?

  • Q. Where can I find more information about European train stations?

  • Q. What other types of services are available at the station?

Browse our FAQ


  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Who is eligible to buy a rail pass?

  • Q. Can I sit in First class if I have a Second class rail pass?

  • Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  • Q. What happens if I don’t fill out my rail pass before boarding the train?

  • Q. Are there discounts available for rail passes?

  • Q. Do rail passes cover commuter trains or airport shuttle trains?

  • Q. What happens if I board a train with my rail pass but forgot to purchase a reservation?

  • Q. Can I add a friend to my existing rail pass?

  • Q. What if I have a group of 10 or more purchasing rail passes?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. I made a mistake when I ordered my rail pass. How can I correct it?

  • Q. A rail strike in Europe prevented me from fully using my rail pass as intended. Can I get a refund on the unused days?

  • Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  • Q. What is the difference between a flexi pass and a consecutive/continuous pass?

  • Q. What is a Rail Pass?

  • Q. Can I purchase a rail pass when I'm in Europe?

  • Q. What should I do If I've already bought my rail pass, and now want to add another country?

  • Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  • Q. Can I print my rail pass at the station?

  • Q. Can I get a refund for unused days on my rail pass?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. Do I need to book a rail pass for everyone in my traveling party, including children and infants?

  • Q. Can a rail pass be issued as an e ticket or e pass?

  • Q. Do I need to buy a reservation if I already have a rail pass? How do I book one?

  • Q. What do I need to show to the conductor when traveling by train with a rail pass?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. How do I use the bonuses that come with rail passes?

  • Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?

  • Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  • Q. Can I board the train if I forgot my rail pass but have my seat reservation?

  • Q. Does each journey I take require using a separate day of travel on my rail pass?

  • Q. What if I’ve purchased a Twin/Saver pass and one of the travellers decides not to travel that day?

  • Q. Can I share my rail pass with others (family, friends, or charity)?

  • Q. What is the "validity period" of a rail pass?

  • Q. What does “Activate my rail pass mean and how do I do it?

  • Q. How do I know the right rail pass and how many days I should purchase?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Can I exchange or refund my rail pass while in Europe?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. What is a travel day on a rail pass?

  • Q. How far in advance can I buy my rail pass?

  • Q. What do I do if my train goes through a country not listed on my rail pass?

  • Q. Can my family sit together if I have a First class rail pass and my child has a Second class youth pass?

  • Q. Can I sit in Second class if I have a First class rail pass?

  • Q. I want to refund my rail pass. How do I proceed?

  • Q. Can I use my rail pass on any train within its area of coverage?

Browse our FAQ


  • Q. How far in advance can I buy my train ticket?

  • Q. How long are train tickets valid for?

  • Q. How do I book a train ticket on your site?

  • Q. Is the price for a reservation the same whether I purchase it from you or locally at the station?

  • Q. How can I find the cheapest train tickets?

  • Q. Are there discounts on train tickets?

  • Q. Do I need to purchase a reservation and if I do, how do I book it?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Can I choose a specific seat on a train when making my reservation?

  • Q. Does my train ticket include a seat reservation?

  • Q. Can I print my train ticket at the station?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. When I compare your schedules with European railroad sites, I notice some differences. Why?

  • Q. Are the fares offered on your website based on live availability?

  • Q. What ways can a train ticket be issued? Paper? e tickets?

  • Q. Do the prices quoted on the website include all fees and taxes?

  • Q. Do I need to buy a train ticket for children or infants?

  • Q. How far in advance can I purchase a train ticket?

  • Q. I'm looking to book a train on your site but I can't find it, why?

  • Q. How can I book an itinerary with multiple cities?

  • Q. What's the difference between a rail pass and a train ticket?

  • Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. Does your website display all trains operating for the route searched?

  • Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  • Q. I have my train ticket. Do I also need to buy a reservation?

  • Q. It looks like my train ticket does not include a reservation. How can I add one?

  • Q. Why doesn’t my train ticket show my date or time of travel?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. What types of sleeping compartments or accommodations are available on overnight trains?

  • Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  • Q. How can I ensure that my traveling party is seated together?

  • Q. Can I purchase seat reservations from Rail Europe once I’m already traveling in Europe?

  • Q. I’ve noticed a big difference in the cost of seat reservations for different trains. Why?

  • Q. I selected a ticket but when I went to place my booking, the price changed. I went back to search for train tickets and saw the same price listed again in the results. Why did this happen?

  • Q. Do you offer e-tickets?

  • Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  • Q. Can I take any train that travels between the two cities for which I bought my train ticket, or do I have to take a specific train?

  • Q. Can I get off the train and get back on later using my train ticket?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. Why do some German station names have extra characters in the station name?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. I selected a train ticket, but when I placed my booking the price changed. Why? Can the previously quoted price be honored?

  • Q. Will a National Rail Strike affect my train travel?

  • Q. Why does my train ticket say “coach” if I bought a ticket in the First class or Premier Category?

  • Q. What’s the difference between a seat reservation and a train ticket?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. What is a Diabolo fee?

  • Q. How can I tell whether or not I have a reserved seat on board?

  • Q. Is dinner and/or breakfast included with my reservation on an overnight train?

  • Q. Can I ensure that my traveling party will share a compartment on an overnight train?

Browse our FAQ


  • Q. Who should I contact with a question about a special offer?

  • Q. What should I do if my train ticket is lost or stolen?

  • Q. I have a question about my promo code. Who should I contact?

  • Q. How fast can I receive my travel documents?

  • Q. What is the 7:00 pm rule?

  • Q. Where do I my send train tickets and/or rail passes for refund?

  • Q. What if my shipment gets lost?

  • Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  • Q. I have a business idea or partnership opportunity for you. Whom should I get in touch with?

  • Q. How can I track the status of my refund?

  • Q. Do you ship to PO and APO boxes?

  • Q. Where can I see the exchange and refund conditions of my train ticket?

  • Q. How do I get a promo code?

  • Q. What do I do if no one comes to check my train ticket or rail pass?

  • Q. What should I do if a strike has been announced in the country I’m traveling to?

  • Q. How are sleeping compartments kept secure?

  • Q. What are the fees associated with getting a train ticket refunded?

  • Q. Is it possible to have travellers of different genders in the same sleeping compartment?

  • Q. How can I request a brochure from your company?

  • Q. What happens if my train crosses an international border during the night?

  • Q. What should I do if I missed my scheduled train? Can I take the next one?

  • Q. If my train crosses a border, will I need to show my passport to the conductor?

  • Q. What should accompany the train ticket or rail pass I'm sending back for a refund?

  • Q. Where can I find specific information regarding the services offered on the train I'll be taking?

  • Q. I want to refund my train ticket. How do I proceed?

  • Q. My promo code is not working. What should I do?

  • Q. How can I track my shipment?

  • Q. Can I exchange my train ticket after its date of departure?

  • Q. Do I need to show my passport to board the train?

  • Q. Who should I contact with questions about my exchange or refund?

  • Q. If my travel party won’t fill the entire compartment, can we buy it out to travel by ourselves?

  • Q. How can I contact Rail Europe prior to my departure to Europe?

  • Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  • Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  • Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  • Q. Can I choose whether my tickets or rail passes are delivered as paper documents or electronically?

  • Q. Does taking an overnight train mean using 2 travel days on my rail pass?

  • Q. The promo code I have expired. What can I do?

  • Q. Can I give or resell my train ticket to someone else? Or can I travel with someone else’s ticket?

  • Q. Are train tickets exchangeable and refundable?

  • Q. Will the conductor take my passport?

  • Q. What fees does Rail Europe charge?

  • Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  • Q. Do you offer student, family and/or senior discounts?

  • Q. How do I have my train ticket endorsed to indicate it was not used?

  • Q. Do I need to make a reservation if I’m traveling with a rail pass on an overnight train?

  • Q. How much luggage can I take on the train?

  • Q. How do I use a Rail Europe Gift Card?

  • Q. Do trains offer facilities for handicapped passengers?

  • Q. I’m leaving for Europe within 3 days and need to buy train tickets or rail passes. What are my options?

  • Q. Can a reservation date on an overnight train be changed?

  • Q. How do I use a promo code?

Browse our FAQ


  • Q. Are all products eligible for Rail Protection Plan™ coverage?

  • Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  • Q. What is the Rail Protection Plan™?

  • Q. If my train tickets have been lost or stolen, how do I request reimbursement through the Rail Protection Plan™?

  • Q. How do I request an exchange through the Rail Protection Plan™?

  • Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  • Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  • Q. I bought the Rail Protection Plan™. Can I exchange my train ticket, even though the ticket is non exchangeable?

Browse our FAQ


  • Q. What food and drink options are on board?

  • Q. I am taking a cruise while in Europe. How do I connect between the train station and port of call?

  • Q. Do the train stations offer services to help carry my luggage?

  • Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  • Q. What do I do with my luggage?

  • Q. Is there WiFi onboard?

  • Q. Can I bring my bike on board?

  • Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?

  • Q. Will there be someone to help me find my reserved seat on the train?

  • Q. Can I get the address and phone number for the train station?

  • Q. How do I contact you while I’m in Europe?

  • Q. How can I check to see if food is served on a particular train?

  • Q. How do I connect between train stations in the same city?

  • Q. Is there a fee to take luggage on a train?

  • Q. Will the train cars be air conditioned/heated?

  • Q. What language is spoken at the train station and on the train?

  • Q. Are lockers and luggage storage services available at the train station?

  • Q. How much luggage can I take on the train?

  • Q. Are there shower facilities on board?

  • Q. Do I need to do anything to my train ticket before boarding the train?

  • Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  • Q. Do you offer maps of European train stations?

  • Q. Can I bring food and drinks on board?

  • Q. What other types of services are available at the station?

  • Q. Can I open the train windows?

  • Q. How do I find my train?

  • Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?

  • Q. Is there onboard medical help in case of emergency?

  • Q. Do I need to do anything with my rail pass before boarding the train?

  • Q. Where can I find more information about European train stations?

  • Q. How are sleeping compartments kept secure?

  • Q. How much luggage can I take on an overnight train?

  • Q. Are there facilities on board for disabled travellers?

  • Q. When I board the train, can I sit anywhere I want?

  • Q. Do restaurant cars cater to specific dietary needs like vegetarian, diabetic or kosher?

  • Q. Are there restrooms on the train?

  • Q. Do I need to tip the train staff?

  • Q. I just landed in Europe. How do I get to the train station from the airport?

  • Q. My Rail Europe train tickets were not accepted by the conductor. What do I do?

  • Q. Can I change seats after the train departs?

  • Q. If I arrive at the station early, will I be able to board my train?

  • Q. I missed my train. What should I do?

  • Q. Where can I store my luggage on an overnight train?

  • Q. Can I bring my pet on board?

  • Q. How early should I arrive at the train station?

  • Q. Are there smoking and non smoking sections on trains?

  • Q. Can I print my train ticket at the station?

Browse our FAQ


  • Q. How do I use my Italo print at home e-ticket for travel in Italy?

  • Q. Seat Reservations are sold out for the train I want to take. What should I do?

  • Q. Why are e tickets not available for certain trips?

  • Q. What should I do if I’m unable to print my e-ticket at the station?

  • Q. Do you offer e-tickets?

  • Q. I accidentally deleted the email with the link to print my print at home e-ticket, what should I do?

  • Q. Where can I find my e ticket number or e ticket confirmation code?

  • Q. I received my e-ticket as a pdf but wasn’t able to print it. Can I print it at the station?

  • Q. I misplaced the printout of my print at home e-ticket. What now?

  • Q. My print at station e-ticket was lost or stolen after I printed it. Can I print it again?

  • Q. How do I travel with a print at the station e-ticket?

  • Q. I bought a print at home e ticket but now don’t have access to a printer to print it. What should I do?

  • Q. How do I read my RENFE print at home e-ticket?

  • Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  • Q. I’ve bought a print at the station e ticket. What do I need to do before getting on the train?

Browse our FAQ


  • Q. Are there luggage handling services at the station for groups?

  • Q. Do you offer discounts on tickets for groups?

  • Q. Who should I contact to book travel for a group of 10 or more people?

  • Q. What is the benefit of buying passes through the group department versus the web?

  • Q. My group lives large. Can we book an exclusive carriage or charter an entire train?

  • Q. Can I book group fares online?

  • Q. Can I customize my group trip (meals on board, train station transfers)?

  • Q. What constitutes a group?

Browse our FAQ


  • Q. Where do I find my booking number?

  • Q. How can I subscribe to or unsubscribe from your e newsletter?

  • Q. What does the “Login with Facebook” button do?

  • Q. How do I create a Rail Europe account?

  • Q. Can I book a rail pass and a seat reservation at the same time?

  • Q. What information do I need to provide in a booking to purchase with Rail Europe?

  • Q. I recently saw a fare on your website that I can’t find anymore. Why?

  • Q. What credit cards does Rail Europe accept online?

  • Q. If I register on your site, will I start receiving spam?

  • Q. What are the benefits of registering on the Rail Europe site?

  • Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  • Q. Can I still buy train tickets from you once I’m in Europe?

  • Q. My credit card has been declined. What should I do next?

  • Q. How do I change my login or password?

  • Q. Can I use more than one credit card to pay for my booking?

  • Q. What information does Rail Europe retain from my Facebook account?

  • Q. Why should I purchase my train tickets before I leave for Europe instead of while there?

  • Q. Should I buy my rail pass or train ticket before I leave for Europe?

  • Q. I just placed a booking and realized I made a mistake. How can I make changes?

Browse our FAQ


Have a question? Need Help?

Get personalized help from our experts and other helpful travellers on our community forum.

Contact Rail Europe

If the FAQs and forum didn't answer your question, you can always contact Rail Europe.