Eurail Czech Republic Pass

• Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?

  A. Your print at home e-ticket will be forwarded to you as one of three methods:

  • A PDF included as a link on your Rail Europe booking confirmation email
  • A unique 6 character e-ticket confirmation code that, along with a photo i.d., is checked when on the train
  • Sent via a separate email, in addition to your Rail Europe booking confirmation email, forwarded to you after purchase

  Your Rail Europe booking confirmation will clearly indicate which type of print at home e-ticket is affiliated with the train ticket(s) you have purchased.

  If you were signed into your account when you booked your print at home e-ticket, you can also find all PDF links in the booking history located in your dashboard, as well as the itinerary tab of our iPhone app or mobile site.

  All print at home e-tickets must be printed before arriving at the train station.

• Q. Do you offer student, family and/or senior discounts?

  A. Yes. Rail Europe offers a wide range of train tickets and rail passes that provide discounts to children, youths, seniors or groups of people that travel together.

  Discounted rates vary depending on the type of train ticket or rail pass you are purchasing, and are not always offered.

  We do our best to provide you with the cheapest fares for your traveling party and get you the discounts you’re eligible for. This is why it’s important to accurately indicate the composition of your traveling party when requesting fares and schedules or rail pass prices from our website. You may also have to enter the age of certain travellers, so we can determine whether they’re eligible for certain age-related discounts.

• Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  A. You can make a request for seat locations on the train for some trains, the option will be presented to you when you select a specific train ticket fare. Seat selections cannot be guaranteed, but will be taken into consideration when the reservation is completed. If confirming a seat preference is essential, please contact us prior to booking using the Contact Us page.

• Q. Are there facilities on board for disabled travellers?

  A. Special amenities for disabled travellers are offered on trains and at many train stations, and are clearly indicated with pictograms (for telephones, toilets, elevators, etc.).

  Special equipment is also available for use by disabled travellers but must be reserved locally in advance. You can do this while you’re in Europe by inquiring at the train station or through your hotel concierge.

  Be sure to specify if you need personal assistance (whether with a wheelchair, boarding, etc.).

• Q. I just landed in Europe. How do I get to the train station from the airport?

  A. Whether you’re going straight to a train or to your hotel, you’ll generally find public transportation options from the airport to the center of town, where most train stations are located. Below is a list of airports that have rail connections (train or local subway/metro) to the main rail station:

  Amsterdam Airport Schiphol
  15 minute train trip to Amsterdam Central Station
  Stockholm Arlanda Airport
  20 minute train trip to Stockholm Central Station
  Barcelona Airport
  30 minute train to Barcelona Sants Station
  Berlin Schoenefeld Airport
  Birmingham International Airport
  12-15 minute train trip to Birmingham New Street Station
  Brussels Airport
  28 minute train trip to Brussels Zuid/Midi Station
  Cologne Airport
  15 minute train trip to Cologne Central Station
  Copenhagen Kastrup Airport
  14 minute train trip from Copenhagen Airport to Copenhagen Central Station
  Geneva Cointrin International Airport
  7 minute train trip to the Geneva City Central Station
  Glasgow Prestwick Airport
  1 mile bus or taxi trip to Paisley Gilmour Station and then a 12-15 minute train trip to Glasgow
  London Gatwick Airport
  30 minute train trip to London Victoria Station
  London Heathrow Airport
  15 - 27 minute train trip to London Paddington Station
  Luton Airport
  45 minute train trip to London St. Pancras Station
  Madrid-Barajas Airport
  12 minute metro trip to Madrid Nuesvos Ministerios Metro Station
  Malaga Airport
  10 minute train trip to Malaga Torremolinos Station
  Munich International Airport
  41 - 46 minute train trip to Munich Main Train Station
  Oslo Gardermoen Airport
  19 - 22 minutes train trip to Oslo S Station
  Paris Orly Airport
  24 minutes train trip to Paris Austerlitz Station
  Paris Roissy Charles de Gaulle Airport
  30 minute train trip to Paris Gare du Nord Station
  Porto – Francisco Sá Carneiro Airport
  7-10 minute metro trip to Porto City Center Station
  Rome Leonardo da Vinci Fiumicino Airport
  30 minute train trip to Rome Termini Station
  Stansted Airport
  47 minute train trip to London Liverpool Station
  Stuttgart Echterdingen Airport
  30 minute train trip to Stuttgart Central
  Zurich Airport
  10 - 14 minute train trip to Zurich Central Station

  Many other European airports have buses to the central or main rail stations. There are typically a minimum of two departures per hour, and travel times can vary from 15 minutes – 55 minutes depending on the city (and of course traffic en-route to the city center).

  You can always check directly with your arrival airport for specific information regarding transfers to the city center. Most airports have websites with information on where to go to find a train or bus connection to the downtown area.

  In addition, we encourage you to visit our Train Station pages to view information about services at the station and what airport links are available, if any, for a particular city.

• Q. How can I find the cheapest train tickets?

  A. There are two ways you can ensure you get the best price. The most effective way is to book your train ticket(s) in advance. Many rail carriers operating high speed trains or night trains make a limited number of cheaper seats available for advance purchase. Once those seats have been sold or the purchase window has passed, prices go up. That’s why we recommend booking 60 to 90 days prior to the train departure, especially if you plan on traveling during peak season (summer and holidays).

  The other way to ensure you get the best rate is to correctly indicate the composition and number of your traveling party when requesting your fares and schedules. This will allow us to determine eligibility for some reduced fares such as child, youth or senior fares when offered by the rail carrier.

• Q. Are the train tickets you send me the actual tickets, or do I need to exchange them at the station?

  A. If you selected the paper delivery option, then yes – the travel documents you receive from us in the mail are your actual train tickets. Do not lose them, because we cannot replace them.

  Only the original paper ticket will be accepted onboard the train. No other document such as a print out of the email invoice can be used in lieu of the original paper train ticket.

• Q. Will my luggage be safe, accessible, and in my line of sight throughout the duration of my trip?

  A. Your luggage will either be safely above you in a luggage rack, or at the end of your train car. These are the designated locations for luggage storage. You will be able to access your bags as needed.

  You are responsible for your luggage. The railways will assume no responsibility in case of loss or theft of baggage carried on board.

  Be sure to have luggage tags with your name and contact information securely attached in case you leave anything behind.

• Q. If there’s been a strike, how do I request reimbursement through the Rail Protection Plan™?

  A. Only some train tickets are eligible for reimbursement due to strikes. Please send your tickets back to our Rail Europe office at the address included in the Rail Protection Plan™ documentation that accompanied your train tickets or rail pass, and include the traveller’s Request Form.

  A European railway official at the station must have stamped the train ticket indicating it was not used due to a rail strike. Requests for refunds of printed e-tickets in relation to a rail strikes must follow the procedure mentioned above. If the e-ticket has not been printed, requests for reimbursement can be e-mailed to customerrelations@raileurope.com, prior to the train departure date.

  Notice of any refund request in relation to a strike must be given within thirty 30 days of your return from Europe. Rail passes are generally not eligible for a refund in cases of a strike under the Rail Protection Plan™.

• Q. What is the "validity period" of a rail pass?

  A. The validity period of a rail pass is the time period in which you must complete your travels with your rail pass. This period is calculated from the date stamped on the rail pass by the railway official.

  With a flexi pass this period is defined as a certain number of calendar months – typically one or two.

  With a continuous day pass the validity period equals the number of travel days.

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