Appreciate the majesty of Switzerland’s diverse landscape on this stunning excursion. Pilatus offers a unique experience with the world’s steepest cogwheel railway, spectacular Dragon Ride
cableway, and modern panorama gondolas. Many travellers feel that the highlight of the tour is the magnificent view from 2,132 metres above sea level. The cogwheel begins at the base of Mount Pilatus in Alpnachstad and runs over uniquely constructed tracks to the summit of the mountain. Depending on snow conditions, this thrilling rail ride operates May to November, beginning at the mountain’s base in Alpnachstad and travelling over uniquely constructed tracks to the mountain’s summit, where a scenic display of over 70 peaks and five lakes await. Treat your taste buds to a culinary delight at one of the fabulous restaurants, or have some fun outdoors by climbing at the biggest suspension rope park in Central Switzerland. Or try some hiking or toboggan sledging. This excursion will leave you with fond, memories of Switzerland’s majestic beauty.
- Discover the distinguished beauty of Mt. Pilatus on a remarkable rail journey.
Travel to Mt. Pilatus on the steepest cogwheel railway in the world.
Includes round-trip travel from Alpnachstad or Kriens in Central Switzerland to the Pilatus Summit.
- Discounted fares are only valid with a Swiss Travel Pass, Swiss Half Fare Card and Eurail Passes that include Switzerland, please refer to the type of pass you have when selecting your tickets.
- All child rates are valid for children ages 6 -15.
- Children under 6 are free.
- Children traveling with a Swiss Family Card are free when they travel with a parent or guardian that is traveling with a Swiss Travel Pass. Where noted below, please indicate the number of children that are NOT covered by the Swiss Family Card. Note: these children will be required to purchase a ticket.
- Tickets and the Swiss Transfer ticket are not valid for rail pass discounts.
- Exchange voucher for actual ticket within 6 month of date of issue with cashier at the Mount Pilatus Station in Alpnachstad or Kriens.
- Tickets are valid for six months from the date of purchase.
- Prices are subject to change.
- Cogwheel railway operates from early/mid- May to Nov, 2018.
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Common Questions, Simple Answers
Q. What is the benefit of buying passes through the group department versus the web?
A. While group rates on passes match our web prices, booking with the group department will also provide your group with one pass at 75% off for every 15 people paying. And we’ll help ensure you’re buying the best rail pass for your group, as well as confirm any reservations with your group seated together (if required and/or wanted). An even better deal? You’ll still receive all the applicable pass benefits as shown on our site; discounted rates for Youth and Seniors, and Saver rail pass rates for parties of 2 or more traveling together.
Q. I’ve booked a print at home e-ticket. What do I need to do before getting on board the train?
A. Your print at home e-ticket will be forwarded to you as one of three methods:
- A PDF included as a link on your Rail Europe booking confirmation email
- A unique 6 character e-ticket confirmation code that, along with a photo i.d., is checked when on the train
- Sent via a separate email, in addition to your Rail Europe booking confirmation email, forwarded to you after purchase
Your Rail Europe booking confirmation will clearly indicate which type of print at home e-ticket is affiliated with the train ticket(s) you have purchased.
If you were signed into your account when you booked your print at home e-ticket, you can also find all PDF links in the booking history located in your dashboard, as well as the itinerary tab of our iPhone app or mobile site.
All print at home e-tickets must be printed before arriving at the train station.
Q. I understand that some of the train platforms in the Netherlands, Belgium, and Italy now have gates. How do I get to my train?
A. Many train stations in the Netherlands and the Brussels Airport Station in Belgium now have platforms with entry/exit gates. To enter or exit from the train’s platform, you will need to pass through these gates that are controlled with a bar code reader.
Most paper tickets and e-tickets and all Eurail Pass covers have a square barcode which can be scanned at the entry/exit point of the platform. Just hold the bar code on your travel document to the scanner on the illuminated area on the gate and pass through the gate.
Some of the high traffic train stations in Italy, such as Milan Centrale, Roma Termini and Firenze Santa Maria Novella stations now have entry/exit gates. Access through these gates are exclusively reserved for traveller’s holding a ticket. It is suggested that you have your paper or electronic tickets ready to present upon arriving at these security gates.
Q. What should I do if I missed my scheduled train? Can I take the next one?
A. If you’re traveling with open tickets, you can take any train that doesn’t require a reservation, traveling on the route for which your open ticket was issued.
If you have an open train ticket and a reservation, you can forfeit your reservation and still use your open ticket on a train running on the same route that doesn’t require a reservation.
If your train ticket is a combined ticket and reservation, then you cannot simply board the next train. You may need to purchase a new train ticket for that train or exchange your current ticket for a new one.
First, read the exchange conditions for your train ticket. This can be found printed with your actual ticket if you have a paper ticket, or on your Rail Europe email invoice. This will allow you to determine whether your train ticket is exchangeable or not.
If you have a non-exchangeable ticket you will have to purchase a new train ticket, regardless of the delivery method of your ticket.
If you have a semi-flexible or flexible ticket (i.e. your train ticket can be exchanged for a fee and/or under certain conditions), then you may be able to exchange your current ticket for a new one. In general, these exchanges must take place prior to the train’s departure.
Contact us as soon as possible to initiate the exchange process, before the train’s departure. If you are unable to reach us by phone, seek the assistance of a station agent. Never board a train with a train ticket that includes a reservation for a different train, unless specifically authorized to do so by a railway official.
Q. Can I change seats after the train departs?
A. You may check with the conductor once your train departs to see if there are any other available seating options.
Please note that you should stay in the same class of service as your ticket or you may incur a surcharge.
If you change seats and the seat you move to is reserved by another traveller, they will have priority.
Q. Are train tickets exchangeable and refundable?
A. It depends. Exchange and refund rules are governed by the kind of fare you booked.
When browsing fares on our website, you can read a brief description of each fare flexibility level, and then see the full exchange and refund conditions for each fare.
Once you have booked a train ticket with us, its exchange and refund rules will be indicated in your Rail Europe booking confirmation email, as well as printed with your train ticket and/or on the ticket jacket in the case of paper tickets. Please note that train tickets must be received for exchange or refund within the allowed time frame mentioned in the exchange and refund conditions.
Refunds, when applicable, can only be applied to unused and unvalidated train tickets.
Be sure to view the complete refund and exchange rules for the product you are booking to see any applicable penalty and administrative fees.
If you’ve purchased the Rail Protection Plan to cover your train ticket, you can exchange it for either the same thing or a new product. To start an exchange under the Rail Protection Plan, please contact us via our Contact Us page.
Q. How do I know the right rail pass and how many days I should purchase?
A. We provide simple tools on our site to help make finding the best products for your journey - easy! Our tools help you find both the most cost effective and logical travel solution for your travel needs.
Use our Interactive Rail Map to help you plan your journey, our site will then display available options to bring that journey to life with rail passes, train tickets, and even great add-on products that can truly enhance your experience. Enter the number of days you wish to stay in a particular city, and where you wish to travel next, and our system will provide you with the best options for your itinerary.
The more you know about the train rides you plan on taking, the better you’ll be able to research which trains are running, how long each of those rides take, whether or not you’ll be traveling on night trains, etc… All these factors determine how many travel days you’ll need on a pass.
Q. Do trains offer facilities for handicapped passengers?
A. The ability to exchange or refund a train ticket while you’re in Europe depends on whether you have a paper or e-ticket, as well as the specific conditions for the fare you booked.
If you have an e-ticket that you bought on our website, you can perform the refund online, according to the conditions of your train ticket. Please visit our Cancellation and Refund page to begin.
If you purchased a paper ticket, you must perform the exchange locally at the train station. Go to the ticket window and a railway representative will be able to assist you with the exchange procedure.
Please keep in mind that exchanges on train tickets are only permitted for the same city pair or route originally booked.
If your ticket is non-exchangeable, a new train ticket must be purchased.
To obtain a refund for a paper ticket/reservation, a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used” before the original train departure time. Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.
You must mail us the original unused ticket for the refund to be processed. When you’ve returned from Europe, mail us back your train ticket. Please visit the Contact Us page on this site for further details.
If you didn’t purchase your train ticket online or are unable to initiate the refund online, please contact us using our Contact Us page for assistance. In most cases, for a refund to transpire, the associated reservation must be released before the train departure.
Q. Once on the train platform, how can I find my car? Is there a difference between where first and second class carriages are located or how they look on the outside?
A. Typically you will see a (1) or a (2) or the words “First” or “Second” or a combination of both on the outside of the train car indicating First or Second class. Once you board the train, you’ll notice that some trains have inside indicators for first or second class. Some high speed trains have headrest covers that state the class of service.
For certain high speed trains such as the Thalys, TGV, or Eurostar you’ll also find displays right on the platform indicating where each car of the train will be located for boarding. You can use this chart to find the mark on the platform corresponding to the car you would like to board. It is a good rule of thumb to arrive at the station early so that you can find the train and the right car matching the class of service on your pass or ticket.
And of course, you can always ask a railway official or conductor for assistance.
Q. What information do I need to provide when booking a rail pass? Do the names on the rail pass and the passports have to match?
A. When you book your rail pass, you will need to provide us with your first and last name, exactly as they appear on your passport. The name you enter will appear on your rail pass and will be verified by a railway official when you activate the rail pass. In addition, some rail passes are pre-activated and require you to enter the first date of travel.