Austria Intl. Night Trains

• Q. How can I ensure that my traveling party is seated together?

  A. In general, when you request fares and schedules for multiple travellers at once, we’ll always attempt to request that they be seated together. The best way to ensure this is to correctly indicate the number of travellers when you request your fares and schedules for your itinerary.

  Occasionally, it might not be possible to seat everyone together based on availability at the time of booking, in which case the travellers will be seated in the closest available seats.

  If the train you’ll be taking is non-reservable, all you have to do is board the train and sit in any available seat with the rest of your party.

• Q. I’ve written the wrong date on my rail pass travel calendar box. What should I do?

  A. If the wrong date is written in the travel calendar box, you will need to enter the correct date in the next travel calendar box. Unfortunately, once the date has been entered in the travel calendar box, it cannot be corrected and there’s no way to recover that travel day on the rail pass. Be very careful when filling out the date on your rail pass as mistakes cannot be corrected. An altered travel date could be viewed as an attempt of fraud and could lead to fines or other penalties.

• Q. What information does Rail Europe retain from my Facebook account?

  A. When you authorize Rail Europe to access your Facebook account, we only store the email address that you have specified as your Facebook login, as well as your full name. Nothing else. This information is, of course, subject to our privacy policy.

• Q. Do you offer e-tickets?

  A. Yes, on certain rail lines. There are two types of e-tickets:
  Print at home and Print at the Station

  Let’s begin with Print at Home e-tickets, of which there are 3 different types.

  The first type of e-tickets are those issued as a PDF’s which will be emailed to you and can be downloaded via a link contained in your Rail Europe email confirmation. You must print the PDF (using a printer) and bring your ticket with you to board the train.

  The second type of e-tickets are those that are individually emailed to you. You must print the email (using a printer) and bring it with you to board the train – this is your train ticket. Each ticket will be in a separate email, so if you booked more than one ticket, please be sure you print all tickets that were emailed to you.

  The last type of e-tickets are those which have a unique e-ticket confirmation code that is printed on your Rail Europe confirmation email. You must provide the e-ticket confirmation code along with your id to the conductor on board the train.

  Next, Print at the station e-tickets!
  You will receive a 6 or 8 alpha-numeric e-ticket confirmation code (also known as a PNR or Passenger Name Record) in your Rail Europe confirmation email, which you then enter into a self-service kiosk at the train station in Europe to print out your actual train ticket.

  Use this e-ticket confirmation code at a self-service kiosk at the train station to retrieve your ticket. Not all rail lines offer these e-ticket options. Once you have selected a ticket on our website, you’ll be able to choose from its available methods of issuance at checkout.

• Q. My plans have changed and I won’t be able to use my rail pass. Can I get a refund?

  A. You can submit your rail pass for a refund. Please be advised that there is a 15% penalty. Only unused and unvalidated (non-activated) rail passes can be refunded. The pass must be returned to Rail Europe, along with a brief letter mentioning the original reference number of the booking. It’s strongly recommended that you send these documents by some type of traceable mail for proof of delivery.

  If you purchased the Rail Protection Plan™ and your rail pass is covered, you’re eligible to receive a credit for its entire value. No fee or penalty will be applied, and you can use this credit towards any future Rail Europe purchase within 2 years. Please read more about the Rail Protection Plan™ and for instructions on how to file a claim.

  Please visit our Cancellation and Refunds page for more information.

• Q. Who should I contact with questions about my exchange or refund?

  A. You can visit our Contact Us page to send us a message about exchanges and refunds.

  In your message, please be sure to include the original booking number, your contact information, and which item(s) you’re requesting a refund for. If you’re requesting an exchange under the Rail Protection Plan™, note this in your email as well.

• Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  A. First class on the Italian day train offers large, comfortable reclining seats, and Bar-buffet car offering a complete selection of food and beverages for purchase. (on major routes)

  Second class on the Italian day train offers generous legroom and Bar-buffet car offering a complete selection of food and beverages for purchase. (on major routes)

  Frecciarossa high-speed trains offer four levels of service, accommodating all travel budgets. Choose from Executive, Business, Premium, and Standard class.

  In Executive class, you’ll indulge in luxury and comfort including lounge access at the station, dedicated car with just 8 luxurious reclining leather seats, convenient meeting area to conduct business, gourmet meal served at your seat, open bar, and more.

  Business class also provides an upgraded level of service with plush leather reclining seats, welcome drink & snack, and platform check-in.

  In Premium class you’ll experience the services of 1st class in a 2nd class seat, including a welcome drink & snack, sleek leather seating, and more.

  Lastly, Economy class is a budget-friendly 2nd class seat, offering a comfortable reclining cloth seat.

• Q. I haven't departed for Europe yet and want to exchange or refund my train ticket. How do I proceed?

  A. There are different ways you can exchange or refund a train ticket prior to your departure to Europe, but they depend in whether you booked a paper ticket or e-ticket.

  For refunds:

  If you booked a paper train ticket, the original ticket must be returned to us for the refund to be finalized. Please visit the Contact Us page for further information.

  It’s strongly suggested that you send your documents by some type of traceable mail for proof of delivery.

  If you booked an e-ticket from our website, you can usually complete the refund online via our Cancellation and Refund page. The refund will be processed immediately and no further action on your part will be required.

  For exchanges:

  Similar to the previous situation, the original paper train ticket must be returned to us for the exchange to be processed. Visit our Contact Us page to begin the exchange process for paper tickets, or the Cancellation and Refund page for e-tickets.

  When exchanging tickets, you are responsible for paying the difference in fare, as well as any applicable fees for your new train tickets. Please keep in mind that exchanges on train tickets are only permitted for the same city pair or route originally booked.

• Q. Why doesn’t my train ticket show my date or time of travel?

  A. If your train ticket does not show a date or time of travel, most likely you have a point to point train ticket without a reservation. You can use your ticket on any train that doesn’t require a reservation, operating between the cities listed on your train ticket, and on any date within the validity period printed on the ticket.

• Q. Is there WiFi onboard?

  A. WiFi availability is increasing on European trains. This service, however, is not currently offered on ALL trains. Where it is offered, it’s usually complimentary with the purchase of a First class ticket. If you’re traveling in Second class, you may incur a fee to connect to the WiFi service.

  Here is a brief list of trains offering WiFi:

  Eurostar
  Thalys
  Virgin
  ICE (select trains)
  Frecciarossa
  Italo
  SJ High Speed
  Allegro

  In addition, WiFi access can typically be found at many major train stations throughout Western Europe. More than likely, you’ll encounter a small fee to use the WiFi service. In some stations First class ticket/pass holders will find complimentary WiFi, usually in designated First class lounges.

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