Austria Intl. Night Trains

• Q. How can I ensure that my traveling party is seated together?

  A. In general, when you request fares and schedules for multiple travellers at once, we’ll always attempt to request that they be seated together. The best way to ensure this is to correctly indicate the number of travellers when you request your fares and schedules for your itinerary.

  Occasionally, it might not be possible to seat everyone together based on availability at the time of booking, in which case the travellers will be seated in the closest available seats.

  If the train you’ll be taking is non-reservable, all you have to do is board the train and sit in any available seat with the rest of your party.

• Q. Are there lounges at the train station I can access with my Rail Europe tickets?

  A. Some of the main train stations in larger European cities offer lounges. Access to lounges depends on the type of train ticket you have; generally a First class ticket is needed.

  Trains that offer lounge access are:
  Eurostar
  Thalys
  TGV
  AVE
  TGV Est
  TGV International
  Virgin
  Alvia
  Euromed
  SJ High Speed
  Altaria
  Trenitalia International Night
  Spanish Night Trains

  To learn more about lounge access for any of the above trains, we encourage you to visit the product page for the train.

• Q. What is a Rail Pass?

  A. A rail pass is a travel document that entitles you to travel on European trains in a specific geographic area (country/countries), for a specific number of days.

  Be mindful that having a rail pass doesn’t necessarily mean that you can hop on any train at will, within the geographical area covered by your rail pass. Depending on the country, the type of train and the route, you may need to purchase seat reservations at an additional cost.

  Lastly, rail passes are packed with additional benefits, also known as rail pass bonuses which can range from discounted shopping in retail stores, to preferential rates on other modes of transportation like ferry or bus, to rebates on hotel nights, reduced admission at museums attractions, and more.

• Q. Will the train cars be air conditioned/heated?

  A. All European trains are fully heated and many are air-conditioned, as well.

  Some regional trains servicing local villages for short distances may not have air-conditioning. In these situations, travellers are permitted to open the train windows.

• Q. In the event of a strike, is my rail pass covered under the Rail Protection Plan™?

  A. In general no – the Rail Protection Plan™ doesn’t provide specific coverage for rail passes, city passes, or tours in the event a strike occurs during your travels.

  During a strike, there are usually trains that operate along all routes, as well as substitute buses. While you may not be able to take the exact train you were planning on using, there are usually trains or some other method of transportation that can get you to where you need to go.

  In case a severe strike occurs that significantly prevents you from using your pass as intended, you may contact our customer relations team. We will review your particular circumstances and may provide compensation, if appropriate.

• Q. What's the difference between a rail pass and a train ticket?

  A. A rail pass and a train ticket are two completely different types of travel documents.

  A train ticket is valid for a single journey between two cities. Many tickets also include a reservation, which mean that they are valid only for a specific train, on a specific date and at a given time. To learn more about tickets, read our article: tickets explained.

  A rail pass, on the other hand, is good for travel in an entire geographical area (1 country, 2 countries or more). With it you can take as many train trips as you want within that geographical area, for as many travel days as you purchased, within a set period of time (the pass validity period).

• Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  A. Just send us a message on our Contact Us page and we will respond to you via email within 24 to 48 hours.

• Q. Can I print my rail pass at the station?

  A. At this time, most rail passes are printed as a paper document and must be shipped to you prior to your departure to Europe. If a rail pass is offered as an e-pass this option will be offered at the time of booking. For rail passes offered as e-passes, you will need to print it out on paper prior to arriving at the train station..

• Q. If I register on your site, will I start receiving spam?

  A. Rail Europe will never spam you! Upon registering, you will only receive booking and/or account related messages, as well as occasional promotion information email from Rail Europe. If you chose to subscribe to our newsletter, you can expect to receive this publication as well (typically twice a month). Of course, you have the option to unsubscribe to at any time by clicking the unsubscribe link found at the bottom of the newsletter.

• Q. Who should I contact with questions about my exchange or refund?

  A. You can visit our Contact Us page to send us a message about exchanges and refunds.

  In your message, please be sure to include the original booking number, your contact information, and which item(s) you’re requesting a refund for. If you’re requesting an exchange under the Rail Protection Plan™, note this in your email as well.

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