Finnish trains

• Q. If I bought my rail pass from another company, can I still book my seat reservations through Rail Europe?

  A. Yes. You can book your reservation with Rail Europe regardless of where you purchased your rail pass.

• Q. Can I request preferences for assigning my seat, such as a forward facing seat, a window, or an aisle?

  A. You can make a request for seat locations on the train for some trains, the option will be presented to you when you select a specific train ticket fare. Seat selections cannot be guaranteed, but will be taken into consideration when the reservation is completed. If confirming a seat preference is essential, please contact us prior to booking using the Contact Us page.

• Q. Why do some German station names have extra characters in the station name?

  A. In a few circumstances, German station names are listed with extra characters extended after the official station name. They are of no concern for travellers, and can be disregarded.

  Examples:

  Muenchen Hbf Gl.27-36 = Munich Main Train Station
  Koeln Messedeutz11-12 = Cologne Messe Deatz Station
  Berlin Hbf (Tief) = Berlin Main Train Station

• Q. I need to cancel my trip to Europe. How do I request reimbursement through the Rail Protection Plan™?

  A. Although the Rail Protection Plan™ doesn’t allow you to get reimbursed in case your trip is cancelled, you may be eligible to receive an in-store credit. That in-store credit will be good for two years (from the date the credit is issued) towards your next booking, for the full value of the products covered. You can choose to receive this credit toward a future booking or to request to have your tickets refunded per the after sales policies of the products booked.

  If you choose to forego the in-store credit and opt for a refund, the regular exchange and refund rules of your products will apply, and you will be subject to the regular carriers penalties, if applicable, in addition to the Rail Europe booking fee.

• Q. How do I create a Rail Europe account?

  A. You can simply click the ’Login’ button found on the top right-hand side of our homepage and select ’create an account’ to register on our site. If you are booking with us, you will also be presented with the option to register during checkout.

• Q. What should I do if I missed my scheduled train? Can I take the next one?

  A. If you’re traveling with open tickets, you can take any train that doesn’t require a reservation, traveling on the route for which your open ticket was issued.

  If you have an open train ticket and a reservation, you can forfeit your reservation and still use your open ticket on a train running on the same route that doesn’t require a reservation.

  If your train ticket is a combined ticket and reservation, then you cannot simply board the next train. You may need to purchase a new train ticket for that train or exchange your current ticket for a new one.

  First, read the exchange conditions for your train ticket. This can be found printed with your actual ticket if you have a paper ticket, or on your Rail Europe email invoice. This will allow you to determine whether your train ticket is exchangeable or not.

  If you have a non-exchangeable ticket you will have to purchase a new train ticket, regardless of the delivery method of your ticket.

  If you have a semi-flexible or flexible ticket (i.e. your train ticket can be exchanged for a fee and/or under certain conditions), then you may be able to exchange your current ticket for a new one. In general, these exchanges must take place prior to the train’s departure.

  Contact us as soon as possible to initiate the exchange process, before the train’s departure. If you are unable to reach us by phone, seek the assistance of a station agent. Never board a train with a train ticket that includes a reservation for a different train, unless specifically authorized to do so by a railway official.

• Q. Does your website display all trains operating for the route searched?

  A. We strive to provide the most comprehensive European rail booking engine online. We have specific partnerships with most European railroads. These partnerships determine the extent to which we are able to provide complete and accurate schedules through our booking engine.

  For many countries, our schedules match the complete offerings of the European train companies. But occasionally, some train companies do not load schedules for all local trains. Also, schedules for certain private trains may not be available through our booking engine.

• Q. My credit card has been declined. What should I do next?

  A. If your credit card has been declined it’s important to first make sure that you have entered your credit card information correctly. Next, check to make sure that the funds required are available in your account as the transaction may have been declined by your card issuer for this reason.

  To protect our customers, we also employ a booking verification system to help us identify and block suspicious transactions. It is possible that certain characteristics associated with your booking or method of payment has triggered an alert with our booking verification system. If you continue to experience difficulty, please contact us via our Contact Us page for assistance. Alternatively, you can also try to use a different credit card.

• Q. What happens if my train crosses an international border during the night?

  A. If you travel in a sleeper compartment, you provide the train attendant with your reservation voucher, rail pass or train ticket, and passport as you board. They can then take care of everything with conductors and customs officials so you can sleep uninterrupted.

  If you travel in a regular train that just happens to cross the border at night, customs and border control officers may come directly to you and ask for your passport.

  Please note that there will be no passport control (day or night) when traveling between countries that signed the Schengen Agreement. Not all countries belonging to the EU are part of the Schengen Agreement (e.g. Britain). On the flip side, some countries that are not part of the EU are part of the Schengen Agreement (e.g. Switzerland).

• Q. What should I do if I am downgraded due to equipment issues, or affected by a traffic disruption or a strike?

  A. If your travel is affected by circumstances beyond your control, such as a strike or mechanical problems, the railroad will often put in place measures to compensate travellers.

  If a train is canceled by the railroads due to a mechanical issue and alternate transportation has not been offered or you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to Mechanical Issue” before the original train departure time.

  Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

  Please send the ticket to our Customer Relations department within 30-days from the train departure date so that they can process any applicable refund.

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