Railjet - Austria and beyond

• Q. Can I get the address and phone number for the train station?

  A. We offer specific train station information and maps with approximate locations of many of the most popular train stations in Europe.

  In general, you’ll find that stations are centrally located and conveniently reached via public transportation and most airport-to-city links.

• Q. I have a question about my Rail Europe Gift Card. Who should I contact?

  A. Just send us a message on our Contact Us page and we will respond to you via email within 24 to 48 hours.

• Q. I have my train ticket. Do I also need to buy a reservation?

  A. Rail Europe train tickets usually include a reservation whenever possible. In other words, if you’re taking a train that requires a reservation, one will already be included with your train ticket from us. If you’re boarding a train that offers reservations but doesn’t require them, tickets sold on our website will include one, if available, at the time of booking.

  For certain trains that offer reservations but don’t require them, it is possible that we do not include a seat reservation with your train ticket. This may happen when we don’t have access to those reservations, which can only be purchased locally. Rest assured that even if this is the case, your Rail Europe train ticket will still allow you to board and sit at any unoccupied seat.

• Q. Can I print my rail pass at the station?

  A. At this time, most rail passes are printed as a paper document and must be shipped to you prior to your departure to Europe. If a rail pass is offered as an e-pass this option will be offered at the time of booking. For rail passes offered as e-passes, you will need to print it out on paper prior to arriving at the train station..

• Q. What is the difference between 1st and 2nd class on the Trenitalia (Italy) train?

  A. First class on the Italian day train offers large, comfortable reclining seats, and Bar-buffet car offering a complete selection of food and beverages for purchase. (on major routes)

  Second class on the Italian day train offers generous legroom and Bar-buffet car offering a complete selection of food and beverages for purchase. (on major routes)

  Frecciarossa high-speed trains offer four levels of service, accommodating all travel budgets. Choose from Executive, Business, Premium, and Standard class.

  In Executive class, you’ll indulge in luxury and comfort including lounge access at the station, dedicated car with just 8 luxurious reclining leather seats, convenient meeting area to conduct business, gourmet meal served at your seat, open bar, and more.

  Business class also provides an upgraded level of service with plush leather reclining seats, welcome drink & snack, and platform check-in.

  In Premium class you’ll experience the services of 1st class in a 2nd class seat, including a welcome drink & snack, sleek leather seating, and more.

  Lastly, Economy class is a budget-friendly 2nd class seat, offering a comfortable reclining cloth seat.

• Q. What do I do if my train goes through a country not listed on my rail pass?

  A. If your train travels through a country not listed on your rail pass, even though the country of origin and country of arrival are covered by your rail pass, you need to purchase a ticket for the uncovered portion of the journey. We suggest doing this at a ticket counter in advance. You don’t need to buy a ticket for the entire journey, just the section not covered by the purchased rail pass.

• Q. I misplaced the printout of my print at home e-ticket. What now?

  A. No problem. You can simply reprint your train ticket from any printer, as long as you can still access the pdf provided to you at the time of booking.

  You can find links to the pdf in the confirmation email sent to you. Or if you’ve registered for an online account, you can access the booking in which the pdf link was contained in your dashboard.

  The only exceptions are if you purchased a Thalys or NTV-Italo print at home e-ticket. Those pdf’s are sent in separate emails and can’t be retrieved online at this time.

  If you request to have your train ticket reprinted at a station ticket window, there may be a local service fee.

• Q. What is the 7:00 pm rule?

  A. Overnight train journeys departing after 7:00pm and arriving after 4:00am without any change of train will count as one travel day. The date of arrival should be recorded on your rail pass.

  Overnight train journeys departing after 7:00pm that arrive or involve a connection between midnight - 4am count as two travel days on your rail pass.

• Q. Can I bring my pet on board?

  A. Generally, cats and dogs are allowed on trains, though they may need to be contained in a pet carrier or wear a muzzle or leash. Pets are not allowed on some trains in Great Britain, Spain, Ireland, Norway, and Finland. Currently the only animals that are permitted to travel on Eurostar are guide dogs for the visually impaired.

  Some trains require advance reservations for pets. Unfortunately, Rail Europe cannot make reservations for your pet. This will need to be done locally. In general, dogs normally travel at half the fare of a second class ticket, payable directly to the conductor.

• Q. I’ve already booked my rail pass, but think I’d like a different one. Can I exchange it? It’s totally unused.

  A. Unused and unvalidated rail passes can be exchanged for an alternate rail pass of equal or greater value. A 7% administration fee, any price difference, and additional shipping fees would apply. Some promotional rail passes are non-exchangeable; please read the terms and conditions for these passes for more details.

  Please send us a message through the Contact Us page to begin the exchange process. To exchange a rail pass, we must receive your original unused and unvalidated rail pass no later than 3 days prior to your departure to Europe, issue a new rail pass, and ship it to you.

  If you bought the Rail Protection Plan™ when you placed your rail pass order, you are eligible to receive the full value of your original pass as a credit and use it towards any future Rail Europe purchase within 2 years, with no fee or penalty incurred.

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