Railjet - Austria and beyond

• Q. Are there discounts on train tickets?

  A. Yes. Discounts are available for select train tickets. some rail carriers offer advance purchase discounts for those who like to book early. In addition, youth, child, and/or senior discounts are offered by some European rail carriers. When you begin your ticket search, be sure to enter in any applicable passenger data so that we can provide you with the best fares for your journey.

• Q. What is the questionnaire that comes with my rail pass? Do I have to fill it out?

  A. The questionnaire (or travel report) on the ticket jacket containing your Eurail pass is a required survey used by the European railways to better understand how Eurail passes are used throughout Europe. A gift is offered by Eurail for completing and returning the questionnaire to the supplied address. Upon receiving the travel report, Eurail should send the free gift within 4-6 weeks.

• Q. Can I use more than one credit card to pay for my booking?

  A. Yes. You can enter up to 10 different credit cards for a single purchase. At the time of payment, use the “Add additional card” button to display all credit card options. After entering each credit card’s information, you can modify the amount to be charged to each individual card. You’ll need to make sure that the total charged for all credit cards matches the total of your booking.

• Q. Can I bring my pet on board?

  A. Generally, cats and dogs are allowed on trains, though they may need to be contained in a pet carrier or wear a muzzle or leash. Pets are not allowed on some trains in Great Britain, Spain, Ireland, Norway, and Finland. Currently the only animals that are permitted to travel on Eurostar are guide dogs for the visually impaired.

  Some trains require advance reservations for pets. Unfortunately, Rail Europe cannot make reservations for your pet. This will need to be done locally. In general, dogs normally travel at half the fare of a second class ticket, payable directly to the conductor.

• Q. How do I use a promo code?

  A. Simply enter your valid promo code on the page where you enter your delivery information for your booking during checkout.

• Q. Can I print my rail pass at the station?

  A. At this time, most rail passes are printed as a paper document and must be shipped to you prior to your departure to Europe. If a rail pass is offered as an e-pass this option will be offered at the time of booking. For rail passes offered as e-passes, you will need to print it out on paper prior to arriving at the train station..

• Q. Can I use my rail pass on any train within its area of coverage?

  A. In general, yes, but there are some exceptions and a few rules to keep in mind.

  First, be mindful that some trains (such as high speed, scenic, and night trains) require rail pass holders to purchase reservations at an additional cost.

  For international train journeys, be sure that your rail pass covers the country of departure, country of arrival, and any countries through which your train will travel.

  Lastly, some private rail lines in certain countries don’t offer reservations for rail pass holders and don’t accept rail passes. In these cases, you can purchase a train ticket locally for the desired journey.

• Q. I have a train ticket for a train that didn’t run or was delayed due to a strike. What now?

  A. If your train doesn’t travel due to a delay or strike, please have your train ticket stamped “Not Used due to Strike” by a railway official at the origin station and return it to our Customer Relations department within 30-days from the train departure date.

  For immediate help, a railway official should be able to provide you with details on alternate accommodations. Simply visit the ticket window.

  Important: If a train is canceled by the railroads due to a strike, and alternate transportation has not been offered or if you decline the alternate transportation, then a railway official at the origin station must cancel your seat and they must stamp the back of your ticket/reservation “Not Used Due to strike” before the original train departure time.

  Our partners at the European Railroads will not allow us to process a refund unless this step has been taken.

• Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  A. Unfortunately, once a booking has been finalized it’s being processed and we’re unable to alter it.

• Q. How can I ensure that my traveling party is seated together?

  A. In general, when you request fares and schedules for multiple travellers at once, we’ll always attempt to request that they be seated together. The best way to ensure this is to correctly indicate the number of travellers when you request your fares and schedules for your itinerary.

  Occasionally, it might not be possible to seat everyone together based on availability at the time of booking, in which case the travellers will be seated in the closest available seats.

  If the train you’ll be taking is non-reservable, all you have to do is board the train and sit in any available seat with the rest of your party.

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