TGV

• Q. I placed a booking on your website but received a message saying my booking needs to be reviewed by a Travel Consultant. Why?

  A. Sometimes, certain products within your booking are not available for confirmation at the time of booking and one of our Travel Consultants needs to manually confirm your booking. Once confirmed, we will contact you to advise it has been finalized and issued.

• Q. I missed my train. What should I do?

  A. If you’re traveling with a train ticket that doesn’t include a reservation, you can simply get on the next train that accepts tickets without reservations.

  If you’re traveling with a train ticket that includes a reservation, you may have to purchase a new train ticket. Review the exchange and refund terms of your ticket to determine if your train ticket can be exchanged.

  If you missed your train due to a connecting train being delayed, ask a Conductor or railway official to endorse your train ticket to say there had been a delay. This is usually sufficient proof for the train staff at the onward station to allow a free transfer to the next available train.

  Upon your return home, please contact us via the Contact Us page to inquire about an applicable refund your ticket may qualify for. All refund information may be found on the after-sales voucher that was included with your train ticket.

• Q. What information do I need to provide in a booking to purchase with Rail Europe?

  A. We require your name as it appears on your passport (first and last name only), gender, and (in some cases) date of birth. Please note that this same information will be necessary for all travellers in your travel party.

  Depending on the type of train ticket you are booking, we may also need a physical mailing address where we can send your travel documents. We send documents using traceable shipping methods, and the package will need to be signed for. In addition, we’ll need a valid email address so we can send you an invoice, and a phone number in case we need to contact you regarding your booking.

• Q. I just placed a booking and realized I made a mistake. How can I make changes?

  A. If you need to get in touch with us regarding your booking, please visit our Contact Us page for assistance. As long as it hasn’t been invoiced yet, it’s usually not a problem to fix it. However, please note that an exchange fee and price change may be applicable depending on what needs to be changed.

• Q. Do you offer student, family and/or senior discounts?

  A. Yes. Rail Europe offers a wide range of train tickets and rail passes that provide discounts to children, youths, seniors or groups of people that travel together.

  Discounted rates vary depending on the type of train ticket or rail pass you are purchasing, and are not always offered.

  We do our best to provide you with the cheapest fares for your traveling party and get you the discounts you’re eligible for. This is why it’s important to accurately indicate the composition of your traveling party when requesting fares and schedules or rail pass prices from our website. You may also have to enter the age of certain travellers, so we can determine whether they’re eligible for certain age-related discounts.

• Q. Will a National Rail Strike affect my train travel?

  A. A national strike impacting rail services could affect train travel for locals and visitors alike. Typically, during a rail strike there will be a reduced number of trains operating which could lead to more passengers on board trains that are running, changes in schedules, or even alternate modes of transportation (such as buses) to transport passengers to their destinations.

   In the event of a strike, Rail Europe will provide as much information as possible to assist those who may be impacted. If a strike has been announced, you can always submit inquiries to Rail Europe through the Contact Us page or, if you’re already in Europe during a strike, go directly to a railway station and ask the local railway official for assistance.

• Q. How far in advance can I buy my train ticket?

  A. Train tickets can be purchased 60 to 180 days in advance, depending on your route of travel. Rail carrier policies vary, depending on when their schedules are available for sale.

  For the best deals, purchase your train tickets three months in advance, if possible. But always book as far in advance as you can to assure the best price and to avoid your class of service being sold out (especially during peak travel season on high speed trains).

• Q. How can I book an itinerary with multiple cities?

  A. Our website makes booking multi-city journeys very easy!

  Simply enter the cities you plan to depart from, arrive to, and your travel dates. Our system will then search the database to provide the best matching schedules.

• Q. Should I buy my seat reservations prior to arriving in Europe, or can I just get them at the station locally?

  A. We recommend that you purchase your reservations as soon as possible, once you’ve determined which train journeys you’d like to take and what dates you’ll need them.

  In most cases, rail carriers set aside a limited number of seats for stand-alone reservations. Once those seats have sold out, only regular full-fare tickets can be bought for the train. Because of the limited reservation-only inventory, these seats do in fact sell out, especially during peak travel seasons such as the holidays or summer. The cost difference between a stand-alone reservation and a full-priced ticket can amount to a hundred dollars or more. There’s nothing more frustrating than being unable to use your rail pass and having to buy a full priced ticket at significant cost. Therefore, we highly encourage you to lock down your reservation and make the most of your travel budget as soon as possible.

  Also keep in mind that reservations can be purchased online from Rail Europe’s website and iPhone App. Many rail carriers do not sell stand-alone reservations through their website and in most cases, you will have to go in person to the rail station to buy your reservation when in Europe.

• Q. Can I add products to an earlier booking and avoid paying the shipping or booking fees?

  A. Unfortunately, once a booking has been finalized it’s being processed and we’re unable to alter it.

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